Terms & Conditions
As a registered Member of Little Emperors & Co. Ltd (“Member”), you agree to abide by these Terms and Conditions, and when ordering, or purchasing anything from a supplier of products or services (a “Supplier”) you agree that these Terms and Conditions shall apply to your order. These Terms and Conditions shall prevail over any other terms and conditions in any form whatsoever.
The following capitalised words, terms and phrases used in these Terms shall have the meanings ascribed to them in this Section 1 (Definitions):
"Benefits" means the benefit made available to Members by Suppliers
"Booking Fee" means the fee associated to bookings made on behalf of Members as such may vary from time to time depending on the membership tier
"Member" means the person whose name is registered under the relevant membership of Little Emperors
"Membership" means the membership of Little Emperors
"Membership Fee" means the fee payable on an annual basis for membership, as such may vary from time to time depending on the membership Tier
"Membership Tier" means the “Travel”, “Gold”, “Black” and “Dynasty” Membership, along with any other membership tiers which Little Emperors may offer from time to time
"Payment Card" means the debit or credit card information supplied by Member and used to process payment for Membership Fees, Booking Fees, payment for other products and services, securing of hotels and restaurant bookings and other payments of any kind processed in connection with the Services
"Request" means request placed by a Member with Little Emperors
"Supplier" means any third party who offers any goods or services to a Member via Little Emperors, acting on behalf of or as agent for the same Member
2. Membership rules
2.1 Admission to Membership at Little Emperors is subject to verification and acceptance by Little Emperors at its sole discretion. Little Emperors will notify you in the event that your Membership application has been accepted. Should Little Emperors reject an application; there is no duty to disclose the reasons for doing so.
2.2 You agree to ensure you provide correct details when you apply for Little Emperors Membership and your failure to do so may invalidate your Membership. Your responsibility to provide accurate information is a continuing obligation and you must notify Little Emperors. in the event that any information provided by you changes.
2.3 We reserve the right to discontinue or modify the membership tiers and/or these terms and conditions at any time.
2.4 The Services and your Membership are licensed to you and you personally. As such, the Membership and associated Services cannot be assigned, licensed, sub-licensed or otherwise transferred to anyone other than you at any time without the prior written consent of Little Emperors. Little Emperors is under no obligations to honour a request made by a Member for or on behalf of any other person. You are responsible for ensuring that no one other than you uses your Membership.
2.5 All reservations made should be for your own personal use only. If you wish to appoint somebody to make reservations on your behalf, please provide their information to the Little Emperors team by email at firstname.lastname@example.org.
2.6 Access to and use of the Members-only section of the Little Emperors web or mobile platforms is obtained by inputting the right combination of username and password which is attributed to each Member on an exclusive basis. You are solely responsible for maintaining the confidentiality and security of your username and password and you agree to notify Little Emperors immediately if you believe that there has been any breach of security or an unauthorised use of your name and password. Little Emperors assumes no liability whatsoever for any unauthorised use of your account details and expressly disclaims the same.
2.7 The Membership is only available to persons over the age of 18. Any unauthorised or attempted use by person under the age of 18 will be null and void.
3. Membership fees, Cancellations and renewals
3.1 Membership Fees are communicated upon application and on the website immediately preceding payment.
3.2 Your payment of the Membership Fee shall constitute and be construed as your express acceptance of these Terms and consent for us to start offering our Services immediately.
3.3 Membership Fees will be refunded in full if Membership is cancelled within 7 days of subscription, provided the Member has made no use of any of the Services within that period of time. Once the 7-day period from the date of subscription has expired, your Membership Fees become non-refundable. However, Little Emperors may at its sole discretion elect to refund your Membership Fee in whole or in part depending on the circumstances relating to the cancellation of any Membership.
3.4 If you find a comparable lower rate at a hotel that we are unable to match, you are entitled to a retrospective refund for your membership at any time during your membership year.
3.5 If a Member has confirmed an existing booking with a hotel partner or a Supplier directly, LE will not override the rates offered by the Supplier and Member should honour such reservation as initially expected.
3.6 Little Emperors reserves all rights to cancel or suspend your Membership and for any reason it deems appropriate (at its sole discretion). If Little Emperors cancels your Membership, it shall refund the prorated portion of Membership Fee based on the time remaining until the Membership expires for that year.
3.7 Your Membership is initially valid for 12 calendar months from the date of subscription and will renew automatically for successive periods of 12 calendar months (each, a “Membership Term”) unless you contact Little Emperors at email@example.com expressly requesting to cancel your Membership and delete your Membership account at least 30 days prior to the end of the current Membership Term.
3.8 Membership Fees become due and payable within 7 days from acceptance of your Membership application and upon the renewal of each Membership Term thereafter.
3.9 Upon automatic renewal of Membership Term, you authorise Little Emperors to charge the Membership Fee that is associated with the renewed Membership Term using the Payment Card details you provided. If Little Emperors does not hold your payment details you will be contacted directly in order to renew your Membership.
3.10 Any changes to the Membership Fees will be notified to all members in advance of their renewal date.
3.11 The amount of the Booking Fees is determined by the Membership Tier you have selected, which must be paid in full prior to any use of the Services.
3.12 If, during the course of your current Membership Term, you wish to upgrade your Membership to a higher Membership Tier, the difference in price of the higher Membership Tier and the existing Membership Tier for the remainder of the Membership Term will be calculated on a pro rata basis automatically via your profile.
3.13 Little Emperors may, at your request, purchase goods or services on your behalf. If so, you hereby authorise Little Emperors to charge the corresponding amount plus a service fee to your Payment Card.
3.14 Any complimentary Membership is valid for up to 1 year and shall automatically renew at the end of the Membership Term at which point, the Member will become liable for payment of the applicable Membership fee and will be debited from the credit card associated with the account. By accepting a complimentary Membership, you authorise Little Emperors to charge your credit card for the following Membership Term, unless you cancel your Membership in accordance with these Terms.
4. Membership benefits
4.1 As a Member of Little Emperors, you may be entitled to Benefits as set out on our website and App. Benefits are for Members only. The Benefits we offer are those which Suppliers have committed to offer and thus the obligation to honour those Benefits lies entirely with the Supplier.
4.2 As a registered Member of Little Emperors, please note that Suppliers of Benefits and the Benefits themselves are subject to availability and may change from time to time without notice.
4.3 Little Emperors aims to ensure that the Benefits remain available at all times and we are constantly negotiating new Benefits to ensure that you receive maximum value from your Membership. If any of the Benefits become unavailable, we will use all reasonable endeavours to ensure that prior commitments are honoured by the Supplier. However, we cannot accept any responsibility and shall in no way become liable for the acts or omissions of Suppliers.
4.4 Members should always sign into the website or App of Little Emperors to view the further details of each offer to ensure that they understand all the terms of any offer.
5. Using your membership
5.1 Little Emperors reserves the right to withdraw any of the Services and/or to refuse to supply the Services requested.
5.2 Little Emperors acts solely as an agent, booking any Services on your behalf. When you make a booking via Little Emperors you are entering into a contract with the hotel or the Supplier only. As an agent we accept no responsibility for the acts or omissions of the hotel or its Supplier and do not assume any responsibility or liability should a Supplier breach any of its contractual obligations.
5.3 When you book a hotel or a Service via Little Emperors, the terms and conditions of the hotel or Supplier of the Service will apply to your booking and we advise that you should read and understand these terms carefully. If you do not receive them, please do not hesitate to contact us and we will provide you with a copy.
5.4 Should any of the terms and conditions of a hotel or Supplier conflict or contradict these Terms, these Terms shall prevail insofar as we, Little Emperors, our directors, officers, agents or employees are concerned.
5.5 If Little Emperors is unable to deal with any request, the bookings team will inform you as soon as reasonably practicable.
5.6 Suppliers are responsible for providing you with the services, products and benefits you select. Little Emperors expressly disclaims any and all liability for any act or omission of any Supplier or any loss incurred by you as a result of any act or omission of a hotel or Supplier whether or not arranged through Little Emperors .
5.7 When ordering a product or service or accessing a benefit, you may be required to provide your Payment Card details. If you request and authorise Little Emperors to use your Payment Card in order to pay a Supplier for products or services, you acknowledge and agree that Little Emperors shall have no liability in respect of or be responsible in any way whatsoever in respect of the use of your Payment Card provided that Little Emperors acts in accordance with the instructions issued by you in relation thereto. You undertake that all details you provide to us for the purpose of booking, ordering or purchasing products or services are correct, that the Payment Card you are using is your own and that there are sufficient funds to cover the cost of the product or the service.
5.8 From time to time and given the nature of the procurement or provision of certain services, products or benefits Little Emperors may charge a handling fee (of which you will be notified) – in these cases you hereby authorise Little Emperors to debit your Payment Card with any such handling charges.
5.9 When making purchases with our suppliers all members must identify themselves as members of Little Emperors and will be required to show evidence of membership and valid identification.
5.10 Telephone calls with Little Emperors may be monitored or recorded for training and quality control purposes.
5.11 Services will be provided in English during normal business hours.
5.12 You acknowledge that Little Emperors reserves the right to accept commissions for arranging the supply of products and performance of services by any Supplier on your behalf.
5.13 If you wish to make changes or cancel a confirmed booking, you must contact us. Changes and cancellations can only be accepted in accordance with the terms and conditions of the hotel or the Supplier. Upon confirmation of the booking, you are bound by the terms and conditions of that Supplier’s cancellation policy.
5.14 Members are responsible for cancelling booking in accordance with the Supplier’s cancellation policy. While LE will do what it can to assist in liaising with the Supplier, Members should follow all steps required by the Supplier under the relevant cancellation policy, which include any request for refunds which should be submitted by the Member to the hotel directly.
5.15 Members are responsible for checking with the Supplier and confirming that all booking details are correct. Little Emperors does not accept any liability should any errors occur as part of the booking process.
5.16 Payment is made to the hotel directly on check out unless otherwise specified.
5.17 All hotel bookings must be made in the name of the Member. Should you wish to book additional rooms, additional membership/partner cards are required. Should the member not be present at check in or check out, the hotel has the right to charge the full rate and not the reduced Little Emperors negotiated rate.
6. Restaurants and other member's clubs
6.1 Little Emperors may offer, from time to time, table reservation services at certain selected restaurants or admission to other member’s clubs as part of the Services. Some restaurants and/or Little Emperors may require a debit or credit card number to finalise your reservation and charge an advance payment. In order to use the reservation Services for these restaurants or clubs, you must provide valid debit or credit card information. You confirm that the debit or credit card information you have provided is accurate and that you authorise us to place a temporary authorization on your debit or credit card at the time you provide your debit or credit card information in order to process the advance payment. You may be required to cancel your reservation in accordance with the restaurant’s or club’s cancellation policy, which is disclosed at the time the reservation is made. Please note that any refund of the advance payment is subject to the restaurant or club’s cancellation policy, and this amount may become non-refundable past the free-cancellation period.
6.2 Little Emperors shall have no liability for any charges made to the debit or credit card account for any failure to cancel your reservation in accordance with a restaurant or club’s cancellation policy.
6.3 Little Emperors reserves the right to deny restaurant requests from Members if Members repeatedly fail to honour their table bookings and/or continuously violate cancellation policies.
6.4 Admission of Members to any restaurant or club premises is and remain at all times at the sole discretion of the restaurant or club Supplier and Little Emperors shall have no liability where a member is refused admission nor shall we guarantee admission or availability in any way, shape or form.
7. Event tickets
7.1 Little Emperors may, from time to time, offer event tickets and associated products, services and tickets through agent partner(s) as part of the Services. Please note that by requesting such tickets you acknowledge and agree to purchase tickets above face value and a service charge may be applied, as notified to you prior to purchase.
7.2 Little Emperors is not a seller of the tickets and not responsible for fulfilment of the order. Little Emperors solely acts on your behalf as agent when placing the order with preferred partner issuers, sellers or resellers.
7.3 All sales are subject to issuer’s, seller’s or reseller’s own terms and conditions which will be provided to you at the time of the sale.
7.4 Please note that ticket sales are likely to be final, non-transferable and non refundable, as per the terms and conditions of the issuer, seller or reseller as the case may be.
7.5 Little Emperors is in no event liable for the acts or omissions of an issuer, seller or reseller, and under no circumstances has the obligation to issue refunds to any Member.
7.6 In the event of a show or event being cancelled, refunds may be issued as per the terms and conditions of the issuer, seller or reseller, as the case may be, however, Members shall not be entitled to a refund in an amount exceeding the face value of the relevant ticket(s).
8. Unauthorized use of the services
8.1 You agree and undertake that you will not make use the Services under the following circumstances:
8.2 While we will do what we can to protect the security and protection of your data, we cannot guarantee that unauthorised third parties will not be able to intrude on our systems. You shall promptly notify Little Emperors of any actual or suspected unauthorised third-party access to your account by emailing firstname.lastname@example.org. You undertake and agree to cooperate with, and assist, us in any action or proceedings by us to prevent or otherwise deal with any unauthorised receipt, access or use of your account by any third party.
9. Placing a request
9.1 Members may place requests by telephone, email or online. All cancellations and amendments need to be done via email at the following address: [email@example.com].
9.2 You undertake that all details you provide to us for the purpose of booking, ordering or purchasing products or services are correct, that the Payment Card you use is your own and that you have sufficient funds to cover the cost of the product or service.
9.3 From time to time, the procurement of certain services, products or benefits may incur a service or handling fee, or booking fee depending on the Membership Tier, and you hereby authorise Little Emperors to debit your payment card with such charges or invoice you in respect of such fees or charges
10. Gift membership
10.1 You may gift a Membership to any person as designated at the time of purchase.
10.2 We offer from time to time travel vouchers which can be purchased online in selected currencies (GBP, USD, EUR and HKD) for incremental amounts of 50 or as per your choosing.
10.3 You are advised, understand and expressly agree that gift Memberships and travel vouchers:
10.4 Gift Memberships and travel vouchers can only be redeemed by contacting the sales team by email at firstname.lastname@example.org
11. "Lowest awailable rate" guarantee
11.1 Our lowest available rate guarantee applies to members only at the time of booking. To be eligible for our lowest available guarantee and receive a travel voucher, the rate you found must:
11.2 The following do not qualify for our lowest available rate guarantee and associated travel voucher:
11.3 Our lowest available rate guarantee is based on a per-booking basis (not per night). This includes bookings within a consecutive date range. We will honour up to 5 travel vouchers per year for each member.
11.4 If the above conditions for our lowest available rate guarantees are met you will receive a travel voucher in the amount of GBP 50 which can be redeemed at any time within 1 year of issue.
12.1 Little Emperors aims to provide the Services with reasonable care and skill and, insofar as commercially practicable, in accordance with your instructions as communicated to us at the time of booking.
12.2 Notwithstanding anything to the contrary, Little Emperors acts solely as your agent, in your name and on your behalf when sourcing any goods or services from Suppliers. Accordingly, you remain solely liable to any third party for any instructions you give to us, for the truthfulness, accuracy and completeness of the information you provide us and for the actions (or lack thereof) we perform under your instructions.
12.3 You are responsible for and shall use your own skill and judgement as to the quality, value and suitability of such information when deciding whether to enter into any contract with any third party for the supply of services or sale of goods.
12.4 Your contract for the purchase of products or services is made with the relevant Supplier only. Little Emperors acts as an agent for the Supplier and, unless expressly provided otherwise, all your rights and remedies are against the Supplier.
12.5 You agree that any contract entered into by you with any of the Suppliers is an independent contract. Little Emperors hereby disclaims any and all liability for any act or omission of any Supplier or any loss incurred by you as a result of any act or omission of a Supplier.
12.6 When rendering our Service, the information that we disclose is based on the information provided to us by the Suppliers. As such, the Suppliers that market and promote their Services through LE are fully responsible for updating all rates/fees/prices, availability, policies, conditions, and other relevant information that gets displayed on our end. Although we will use reasonable skill and care in performing our Service, we will not verify and cannot guarantee that all information is accurate, complete, or correct, nor can we be held responsible for any errors, any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade, or maintenance of our Site or otherwise), inaccurate, misleading, or untrue information, nor non-delivery of information.
12.7 Each Supplier remains responsible at all times for the accuracy, completeness, and correctness of the information (including the rates/fees/prices, policies, conditions, and availability) displayed on our Site. No content made available on our Site or as part of the Services shall constitute or be regarded as a recommendation or endorsement of the quality, service level, qualification of any Supplier unless explicitly indicated as such.
12.8 Little Emperors accepts no liability for any losses or claims arising from any interruption or inaccessibility of the Site (whether permanent or temporary), including when such interruption or inaccessibility prevents you from completing a transaction.
12.9 Little Emperors shall not be liable for any loss, cost, expense or damage of any nature whatever (whether direct or indirect) resulting from the provision of the Services or your reliance upon the information and recommendations provided by Little Emperors hereunder and the resulting supply of goods and services to you by any third party.
12.10 Little Emperors shall have no liability to you for any loss, damage, costs, expenses or other claims for compensation arising from requests or instructions supplied by you which are incomplete, incorrect or inaccurate or arising from their late arrival or non-arrival, or any other fault of you.
12.11 Little Emperors shall not be liable to you or be deemed to be in breach of these Terms by reason of any delay in performing, or any failure to perform, any of our obligations in relation to the Services, if the delay or failure was due to any cause beyond our reasonable control.
12.12 Little Emperors aims to ensure that viruses (or other programs having adverse effects) do not reside on any of Little Emperors’ platforms or systems, but you expressly agree that Little Emperors shall have no liability of any damages or losses (whether direct, indirect or consequential) caused to you or any third parties.
12.13 Little Emperors shall not be liable to any Member or third party, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profits, revenues, savings, goodwill and/or similar losses, or losses due to data or information breach whether direct or indirect or, any special, indirect, consequential damages under or in connection with the Membership or use of any of the Services.
12.14 Members and users acknowledge that any contract entered into with any Supplier is an independent contract beyond the control or will of Little Emperors. Little Emperors hereby disclaims any and all liability for any act or omission of any Supplier or any loss incurred as a result of any act or omission of a Supplier whether or not arranged through Little Emperors.
12.15 You agree to indemnify us fully and hold us harmless on demand from and against all liabilities, costs, expenses, damages and losses, legal costs and all other reasonable costs (including costs (including legal, attorneys and court fees) incurred in connection with the defence of claims, suits or proceedings brought by third parties)) and expenses suffered or incurred by us arising out of or in connection with your use of the Services, its content, your breach of these Terms and/or as a result of your violation of these Terms and/or as a result of your violation of any applicable laws or regulations.
13. Changes to the terms
13.1 Little Emperors may vary these Terms from time to time and will notify you of any changes in a timely manner. Notification can be either by the website, the App, email, post, the newsletter or other personal deliverance service.
13.2 Your continued use of your Membership constitutes acceptance of the altered Terms.
14.1 Little Emperors owns or is lawfully entitled to all of the copyright in this Site. All other intellectual property rights are reserved. The Services are for your personal use only – you may not use it for commercial purposes. You may only download to your personal computer for viewing purposes and print out a number of pages of this Site for your personal use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this Site.
14.2 All rights (including intellectual property rights such as copyright, trademarks, etc.), title, and interest in and to the Services including but not limited to all information, data, text, maps, the design, logos, icons, editorial content or other content of the Services, and the underlying code and software in the Services are and will remain the exclusive property of Little Emperors and its licensors. The Services are protected by copyright, trademark, and other laws and treaties around the world. All such rights in the Services, content and related material are expressly reserved.
14.3 Nothing in the Terms gives you a right to use the Little Emperors name or logo, trademarks, domain names (or any variation thereof), or other distinctive brand characteristics.
15.1 Little Emperors assumes no responsibility for the accuracy, truth or completeness of information derived from the content displayed on its website. Some content is linked to other websites and Little Emperors shall not be held responsible or liable for any loss or damages caused or alleged to have been caused by use of or reliance on any content, products or services available on the website or any third-party sources to which content of the website is linked. The inclusion of any hyperlinks to such other web sites does not mean that Little Emperors endorses the information or opinion of any other material on such web sites or has any association with the owner thereof.
16. Applicable law and jurisdiction
16.1 These Terms and your Membership with Little Emperors are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the courts of England and Wales, irrespective of conflict of law rules.
16.2 Any dispute arising out of or related to these Terms or the use of the Services and/or a visit to the website or the App and our services shall exclusively be submitted to the competent courts of London, UK.
Download the Little Emperors app and find your next luxury stay in one of our 4,000 hotels worldwide