Careers
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From our London HQ to cities around the world, we believe in building experiences and a company that feel truly exceptional.
Current open roles
Join a team that’s redefining luxury from the inside out. See our open positions and find where your skills meet purpose.
Membership Manager
The Membership Manager plays a critical role within the Memberships team, leading the acquisition, engagement and retention of members across Little Emperors' membership programmes. Responsible for identifying new acquisition opportunities, developing strategic partnerships and delivering an exceptional member experience, the role works closely with the Marketing team and wider business to grow the membership base, strengthen retention and continually evolve the membership proposition.
About the role
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*Membership Growth & Acquisition*
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Own the member acquisition strategy for Little Emperors, identifying and developing new acquisition channels, partnerships and opportunities that drive sustainable membership growth while protecting the exclusivity and value of the membership proposition.
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Identify, develop and secure strategic acquisition partnerships with organisations and communities that align with the Little Emperors brand, ensuring the right membership offering is matched to the right audience while protecting the exclusivity and value of the membership proposition.
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Build and manage strong relationships with acquisition partners, developing engagement strategies that keep partners informed, engaged and consistently generating high quality member referrals.
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Support the development, launch and growth of new membership initiatives and acquisition channels, helping to shape their proposition, engagement strategy and long-term success.
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Generate, nuture and convert prospective members across both strategic partnerships and direct membership enquiries, delivering an exceptional onboarding experience from first interaction through to membership.
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Work with the Marketing Director and CRM Manager to develop acquisition campaigns, messaging and initiatives that strengthen the membership proposition and drive commercial growth.
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Continuously identify new acquisition opportunities, partnerships and audience segments that support sustainable membership growth while maintaining the premium positioning of Little Emperors.
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Deliver monthly and quarterly membership acquisition targets, monitoring pipeline performance and conversion metrics to provide regular reporting and recommendations to the Head of Memberships.
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*Member Engagement & Retention*
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Act as a key point of contact for member feedback, identifying trends and opportunities for improvement and sharing this with the wider team.
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Work with the marketing team to create retention campaigns, including lifecycle communications and exclusive member activity.
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Measure member satisfaction, engagement and retention, implementing improvements where required.
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Identify members who may be disengaging and implement retention strategies.
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Work cross-functionally to ensure members consistently receive a premium experience.
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Ensure the CRM is maintained with accurate member information, supporting effective member engagement, relationship management and retention.
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*Membership Strategy & Programme Development*
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Continually review and evolve the membership proposition to ensure it remains competitive and relevant.
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Research industry trends and competitor membership programmes to identify new opportunities.
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Develop new member benefits, partnerships and exclusive offers that increase perceived value.
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Support, mentor and manage the Memberships Specialist providing clear direction, feedback and day-to-day guidance to ensure high quality delivery and performance.
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Track membership KPIs, analysing performance and making recommendations for continuous improvement.
What you bring
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Experience in membership, partnerships, business development, account management or commercial relationship management, ideally within luxury travel, hospitality, private clubs or another premium brand.
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A proven track record of driving customer or member acquisition through strategic partnerships, networking and relationship building.
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Experience developing and managing long term commercial relationships that deliver measurable business growth.
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Strong commercial awareness, with the ability to identify new opportunities and match the right proposition to the right audience.
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Experience developing initiatives that improve customer or member engagement, retention and loyalty.
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Confident collaborating with marketing and cross-functional teams to deliver acquisition and retention campaigns.
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Excellent communication, negotiation and influencing skills, with the ability to build trusted relationships with a wide range of stakeholders.
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A warm, personal approach to member engagement: helpful, never pushy.
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Highly organised, with strong project management skills and the ability to manage multiple priorities simultaneously.
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Comfortable using CRM systems and performance data to monitor success, identify trends and make recommendations.
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Experience managing or mentoring others, providing clear direction and support to help individuals perform at their best.
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Passion for delivering exceptional customer experiences and an understanding of the expectations of affluent and discerning audiences.
Digital Image Assistant (Fixed-Term Contract)
We are looking for a highly organised and detail-oriented Digital Image Assistant to join Little Emperors on a three-month fixed-term contract. The primary objective of this role is to ensure every hotel gallery accurately reflects the latest photography and delivers the best possible experience for our members across our platform. Working closely with the marketing team, you will source, review, edit, organise, upload and quality-check hotel imagery while maintaining consistency across the platform. This is an excellent opportunity for someone looking to start a career in digital content, travel or ecommerce. The recruitment process will consist of two stages: Stage 1: An initial interview to discuss your background, interest in the role and suitability for Little Emperors. Stage 2: A practical image editing assessment, where shortlisted candidates will complete a timed task using a sample hotel image gallery. This exercise is designed to assess image selection, organisation, attention to detail and overall quality of work.
Key Responsibilities
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Review and update hotel image galleries across the Little Emperors platform.
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Select the strongest images based on quality and consistency to best represent each hotel
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and its facilities, ensuring they adhere to brand guidelines.
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Source, crop, resize and optimise images to platform specifications.
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Ensure image quality, consistency and adherence to brand guidelines.
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Organise image assets and maintain clear file naming conventions.
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Upload and tag images accurately within the CMS.
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Carry out quality assurance checks to ensure galleries display correctly across desktop and
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mobile.
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Liaise with the Head of Brand to prioritise hotels and resolve any missing or inconsistent
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assets.
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Track progress against the image backlog and provide regular status updates.
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Support the marketing team with ad hoc content and image-related tasks as required.
Requirements
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Strong organisational skills with the ability to manage large volumes of digital assets.
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Excellent attention to detail with the ability to spot inconsistencies and errors.
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Strong eye for visual presentation, composition and image quality.
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An interest in photography, digital content or luxury travel.
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Strong communication skills.
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Able to work independently in a remote environment and manage your time effectively.
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A proactive attitude and willingness to learn.
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Familiarity with Adobe Photoshop or similar image editing software.
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Familiarity with Content Management Systems (CMS).
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Knowledge of image optimisation for digital platforms.
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Experience in hospitality, travel or digital content through work experience, internships,
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university projects or personal interests.
Systems Architect
We are seeking a Systems Architect to work closely with the VP of Architecture, Product, and Engineering teams to ensure the correct design and evolution of our technical systems. The ideal candidate will have a strong background in backend and system design, a pragmatic approach to architecture, and the ability to translate product requirements into robust, scalable technical solutions. As a Systems Architect, you will play a key role in defining how our systems are designed before development starts, reducing rework and ensuring long-term maintainability.
Key Responsibilities
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Partner with Product and Engineering to translate business requirements into scalable technical solutions.
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Work upstream of development to analyse requirements and define technical approaches.
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Ensure a clear separation of concerns across frontend, backend, and infrastructure.
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Collaborate closely with the VP of Architecture, Product Owners, and engineering teams to analyse and clarify product requirements.
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Review and refine tickets before they are assigned to developers.
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Define and document system architecture, technical approach, data models, data flows, and API contracts.
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Ensure clear frontend vs backend responsibilities.
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Prevent over-engineering, under-engineering, and business logic leaking into the frontend.
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Support engineering teams during implementation to ensure alignment with agreed designs.
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Escalate complex or high-risk technical decisions to the VP of Architecture when needed.
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Contribute to the continuous evolution of our architectural standards, design patterns, and engineering best practices.
Requirements
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Strong experience in backend development and system design.
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Proven experience designing and evolving complex systems in production.
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Deep understanding of web application architectures, REST APIs, and data-driven systems.
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Strong knowledge of relational databases such as PostgreSQL or MySQL.
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Ability to communicate technical concepts clearly to both technical and non-technical stakeholders.
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Pragmatic mindset with strong judgement around technical trade-offs.
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Comfortable collaborating across Product, Engineering, and Architecture functions.
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NICE TO HAVE:
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Experience working in product-led companies.
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Experience with large monoliths evolving over time.
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Familiarity with modular or service-oriented architectures.
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Experience mentoring engineers on architectural topics.
Partnership Operations Specialist
We are looking for a detail-oriented Partnership Operations Specialist to support the day-to-day of our partnerships department. This role is responsible for maintaining accurate hotel content and rate information across GDS platforms, ensuring seamless connectivity between our systems and our hotel partners and further admin daily tasks. The ideal candidate will have hands-on experience with Amadeus GDS, excellent data management skills, and a strong understanding of hotel room and rate mapping.
Key Responsibilities
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Map, maintain, and update comprehensive hotel room types, rate codes, and associated data within GDS
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systems for hotel partners.
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Work hands-on with the in-house CRM system set up to configure and maintain hotel profiles, room
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inventories, rate plans, and rate mapping, ensuring data accuracy and consistency.
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Receive and process updated hotel information, including room specifications, photos, amenities, and
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property content, ensuring all information is accurately reflected across internal and external platforms.
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Support the onboarding of new hotel partners by accurately configuring and validating hotel data.
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Assist the Partnerships team with day-to-day operational and administrative tasks, ensuring efficient workflow
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and timely completion of requests.
Requirements
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Preferably 2–4 years' experience working directly with Amadeus GDS, with strong experience mapping hotel
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room types, rate codes, and rate plans.
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Good understanding of hotel distribution systems, room configurations, and hospitality terminology.
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Strong technical and analytical skills with confidence working in backend systems and data configuration
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environments.
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Exceptional attention to detail with the ability to identify, investigate, and resolve data inconsistencies.
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Excellent organisational and time management skills, with the ability to manage multiple priorities.
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Strong communication skills and the ability to collaborate effectively with both internal teams and external
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hotel partners.
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Proficient in Microsoft Excel and other standard office applications.
MyLER - Independent Travel Consultant
Little Emperors are currently recruiting MyLERs (Independent Travel Consultants) and offering entrepreneurial individuals the opportunity to grow their own travel business and maximise their earnings whilst being affiliated to the leading technology focused luxury travel company.
MyLERs can expect to benefit from
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A competitive and rewarding commission structure
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Flexible working – work from home on your own schedule
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Unparalleled access to luxury hotels through Little Emperors direct contracts, elite hotel status and Virtuoso
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Integration with the Little Emperors leading technology platform for ease of booking and client management
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Curated onboarding and training delivered by Little Emperors, hotel partners and Virtuoso
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A welcoming culture and dedicated support team
Why MyLER?
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Technology: Our cutting-edge technology equips you with tools designed to increase efficiency and scalability, whilst streamlining your business processes, freeing up your time to focus on creativity, learning, and delivering outstanding service.
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Knowledge: Through our comprehensive tutorials, virtual and in-person training sessions, detailed onboarding, ongoing support, and extensive product insights, you'll be equipped with the expertise and confidence needed to excel with your clients.
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Relationships: With over a decade of experience, we’ve built exceptional partnerships with over 5,000 luxury hotels and travel suppliers, whilst cultivating a supportive community among MyLERs, ensuring you thrive within our network.
Videographer / Content Creator
We are seeking a talented and driven Videographer & Content Creator to produce captivating visual content that brings our brand to life. This hands-on role is perfect for someone who thrives in a fast-paced environment, stays on top of current social media trends, and enjoys crafting high-quality video content that engages and inspires audiences.
About the role
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Conceptualise, film, and edit high-quality video content for social media, website, and promotional campaigns.
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Create visually compelling short-form content optimised for platforms such as Instagram, YouTube, and LinkedIn.
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Incorporate animations, motion graphics, and visual effects into content to enhance storytelling.
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Collaborate with the marketing team to produce campaigns.
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Stay up-to-date with current video trends, editing techniques, and social media strategies to ensure content is relevant and engaging.
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Manage and organise digital media assets, maintaining an up-to-date content library.
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Assist in photography and other visual content creation as needed.
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Adapt content for multiple formats, ensuring brand consistency across all channels.
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Support promotional campaigns by producing video ads, teasers, and tech highlights.
What you bring
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Proven experience in video content creation, preferably within tech and the luxury sectors.
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Strong video editing skills, including proficiency in tools such as Adobe Premiere Pro, Final Cut Pro, After Effects, or similar.
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Creative eye for storytelling, composition, and visual aesthetics.
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Understanding of social media platforms and what content performs best on each.
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Ability to work independently, take initiative, and manage multiple projects simultaneously.
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Excellent organisational skills and attention to detail.
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Friendly, professional, and confident communication style.
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Basic photography skills is a plus.