Careers
Join the best in the business
From our London HQ to cities around the world, we believe in building experiences and a company that feel truly exceptional.
Current open roles
Join a team that’s redefining luxury from the inside out. See our open positions and find where your skills meet purpose.
Membership Manager
The Membership Manager plays a critical role within the Memberships team, leading the acquisition, engagement and retention of members across Little Emperors' membership programmes. Responsible for identifying new acquisition opportunities, developing strategic partnerships and delivering an exceptional member experience, the role works closely with the Marketing team and wider business to grow the membership base, strengthen retention and continually evolve the membership proposition.
About the role
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*Membership Growth & Acquisition*
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Own the member acquisition strategy for Little Emperors, identifying and developing new acquisition channels, partnerships and opportunities that drive sustainable membership growth while protecting the exclusivity and value of the membership proposition.
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Identify, develop and secure strategic acquisition partnerships with organisations and communities that align with the Little Emperors brand, ensuring the right membership offering is matched to the right audience while protecting the exclusivity and value of the membership proposition.
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Build and manage strong relationships with acquisition partners, developing engagement strategies that keep partners informed, engaged and consistently generating high quality member referrals.
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Support the development, launch and growth of new membership initiatives and acquisition channels, helping to shape their proposition, engagement strategy and long-term success.
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Generate, nuture and convert prospective members across both strategic partnerships and direct membership enquiries, delivering an exceptional onboarding experience from first interaction through to membership.
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Work with the Marketing Director and CRM Manager to develop acquisition campaigns, messaging and initiatives that strengthen the membership proposition and drive commercial growth.
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Continuously identify new acquisition opportunities, partnerships and audience segments that support sustainable membership growth while maintaining the premium positioning of Little Emperors.
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Deliver monthly and quarterly membership acquisition targets, monitoring pipeline performance and conversion metrics to provide regular reporting and recommendations to the Head of Memberships.
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*Member Engagement & Retention*
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Act as a key point of contact for member feedback, identifying trends and opportunities for improvement and sharing this with the wider team.
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Work with the marketing team to create retention campaigns, including lifecycle communications and exclusive member activity.
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Measure member satisfaction, engagement and retention, implementing improvements where required.
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Identify members who may be disengaging and implement retention strategies.
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Work cross-functionally to ensure members consistently receive a premium experience.
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Ensure the CRM is maintained with accurate member information, supporting effective member engagement, relationship management and retention.
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*Membership Strategy & Programme Development*
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Continually review and evolve the membership proposition to ensure it remains competitive and relevant.
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Research industry trends and competitor membership programmes to identify new opportunities.
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Develop new member benefits, partnerships and exclusive offers that increase perceived value.
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Support, mentor and manage the Memberships Specialist providing clear direction, feedback and day-to-day guidance to ensure high quality delivery and performance.
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Track membership KPIs, analysing performance and making recommendations for continuous improvement.
What you bring
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Experience in membership, partnerships, business development, account management or commercial relationship management, ideally within luxury travel, hospitality, private clubs or another premium brand.
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A proven track record of driving customer or member acquisition through strategic partnerships, networking and relationship building.
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Experience developing and managing long term commercial relationships that deliver measurable business growth.
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Strong commercial awareness, with the ability to identify new opportunities and match the right proposition to the right audience.
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Experience developing initiatives that improve customer or member engagement, retention and loyalty.
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Confident collaborating with marketing and cross-functional teams to deliver acquisition and retention campaigns.
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Excellent communication, negotiation and influencing skills, with the ability to build trusted relationships with a wide range of stakeholders.
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A warm, personal approach to member engagement: helpful, never pushy.
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Highly organised, with strong project management skills and the ability to manage multiple priorities simultaneously.
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Comfortable using CRM systems and performance data to monitor success, identify trends and make recommendations.
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Experience managing or mentoring others, providing clear direction and support to help individuals perform at their best.
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Passion for delivering exceptional customer experiences and an understanding of the expectations of affluent and discerning audiences.
Videographer / Content Creator
We are seeking a talented and driven Videographer & Content Creator to produce captivating visual content that brings our brand to life. This hands-on role is perfect for someone who thrives in a fast-paced environment, stays on top of current social media trends, and enjoys crafting high-quality video content that engages and inspires audiences.
About the role
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Conceptualise, film, and edit high-quality video content for social media, website, and promotional campaigns.
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Create visually compelling short-form content optimised for platforms such as Instagram, YouTube, and LinkedIn.
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Incorporate animations, motion graphics, and visual effects into content to enhance storytelling.
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Collaborate with the marketing team to produce campaigns.
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Stay up-to-date with current video trends, editing techniques, and social media strategies to ensure content is relevant and engaging.
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Manage and organise digital media assets, maintaining an up-to-date content library.
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Assist in photography and other visual content creation as needed.
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Adapt content for multiple formats, ensuring brand consistency across all channels.
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Support promotional campaigns by producing video ads, teasers, and tech highlights.
What you bring
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Proven experience in video content creation, preferably within tech and the luxury sectors.
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Strong video editing skills, including proficiency in tools such as Adobe Premiere Pro, Final Cut Pro, After Effects, or similar.
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Creative eye for storytelling, composition, and visual aesthetics.
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Understanding of social media platforms and what content performs best on each.
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Ability to work independently, take initiative, and manage multiple projects simultaneously.
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Excellent organisational skills and attention to detail.
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Friendly, professional, and confident communication style.
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Basic photography skills is a plus.
MyLER - Independent Travel Consultant
Little Emperors are currently recruiting MyLERs (Independent Travel Consultants) and offering entrepreneurial individuals the opportunity to grow their own travel business and maximise their earnings whilst being affiliated to the leading technology focused luxury travel company.
MyLERs can expect to benefit from
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A competitive and rewarding commission structure
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Flexible working – work from home on your own schedule
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Unparalleled access to luxury hotels through Little Emperors direct contracts, elite hotel status and Virtuoso
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Integration with the Little Emperors leading technology platform for ease of booking and client management
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Curated onboarding and training delivered by Little Emperors, hotel partners and Virtuoso
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A welcoming culture and dedicated support team
Why MyLER?
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Technology: Our cutting-edge technology equips you with tools designed to increase efficiency and scalability, whilst streamlining your business processes, freeing up your time to focus on creativity, learning, and delivering outstanding service.
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Knowledge: Through our comprehensive tutorials, virtual and in-person training sessions, detailed onboarding, ongoing support, and extensive product insights, you'll be equipped with the expertise and confidence needed to excel with your clients.
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Relationships: With over a decade of experience, we’ve built exceptional partnerships with over 5,000 luxury hotels and travel suppliers, whilst cultivating a supportive community among MyLERs, ensuring you thrive within our network.