Careers
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From our London HQ to cities around the world, we believe in building experiences and a company that feel truly exceptional.
Current open roles
Join a team that’s redefining luxury from the inside out. See our open positions and find where your skills meet purpose.
Office Manager and PA to Founder
Little Emperors is looking for a highly organised, discreet and proactive Office Manager & Personal Assistant to support our Founder, Rebecca Masri MBE, and keep our London office running smoothly day to day. This is a hybrid role combining office management, front-of-house, HR administration and executive PA support, ideal for someone who thrives on variety, takes ownership of the details and is comfortable moving between business priorities, office operations and the Founder's personal admin with equal care.
Key Responsibilities
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- FOUNDER SUPPORT:
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Manage the Founder's calendar on a daily basis, scheduling meetings, checking the week ahead and flagging any diary clashes
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Assist with travel arrangements for the Founder, track loyalty programs and flight reimbursements.
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Support the Founder with any and all business and personal administrative matters.
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- OFFICE MANAGEMENT:
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Support general office upkeep, ensuring communal areas are clean and presentable
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Monitor and replenish kitchen supplies, refreshments and consumables in tandem with Office Assistant
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Maintain office equipment and associated consumables.
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Oversee office cleaning arrangements
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Manage office supplies, stationery and equipment, placing orders as required
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Liaise with suppliers, landlord and utility providers on services
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Manage incoming deliveries and post
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- HR & PEOPLE ADMINISTRATION:
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Keep Bright HR up to date, including approving Head of Department holiday requests, monitoring leave balances, logging work-from-home (WFH) days and liaising with line managers on staff absence
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Support HR administration such as new starter and leaver paperwork (including payroll forms), probation tracking, contractor agreements and policy queries
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Coordinate onboarding for new team members, including setting up email and system access (Bright HR, Notion, CRM, staff directory, team page, org chart, email groups), issuing equipment (laptop/phone) and ordering business cards
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Manage and track the issuing of lockers, fobs and equipment, and maintain the laptop/company device asset list
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Support recruitment coordination, including circulating candidate CVs and helping schedule interviews
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- COMPANY CULTURE & RELATIONSHIPS:
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Manage the company gifting programme, including staff birthday flowers/gifts and flowers/chocolates for hotel partners
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Help organise team events such as Annual Team Retreat and HR Training Sessions
What you bring
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Previous experience in an Office Manager, PA, EA or similar administrative/office coordination role
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Excellent organisational skills with the ability to manage multiple priorities and deadlines
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High level of discretion and trustworthiness when handling sensitive business and personal information
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Confident using HR platforms (Bright HR or similar), CRM systems and standard Microsoft
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Strong written and verbal communication skills, and a warm, professional manner
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A proactive, hands-on approach and comfortable working across business operations, office facilities and personal support
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A calm, friendly and professional manner, in keeping with the Little Emperors brand
Travel Advisor
We're seeking a passionate, knowledgeable, and proactive Travel Advisor to join our expanding team. If you thrive on delivering excellence and are driven by innovation, we would love to hear from you. As a Travel Advisor for Little Emperors, you will be at the heart of the operation, providing end-to-end member support from enquiry to booking and beyond.
Key Responsibilities
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Effective management of bookings from enquiry, via our app or manually, through to booking and beyond.
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Maintain strong working knowledge of all active specialist suppliers across verticals, ensuring the best options are presented to members.
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Management of various inboxes, ensuring enquiries are dealt with efficiently and promptly.
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Address and resolve rate parity issues.
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Engage with Hotel Partners through both in-office and out-of-office events to continually improve product knowledge and strengthen relationships; attendance at some evening events is expected.
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Member engagement, including proactive outreach to generate new leads and maintain member loyalty.
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Maintain accurate and up-to-date member and booking records within the CRM system.
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Provide tailored hotel and destination recommendations based on individual member preferences and travel history.
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Keep up to date with new hotel openings, luxury travel trends and competitor offerings to inform member recommendations.
Requirements
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Minimum 4 years' experience in a travel advisory, luxury concierge, or high-end hospitality role, including prior experience as a travel consultant within a luxury tour
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operator or similar.
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Experience booking with DMCs, cruises, flights, and tailor-made itineraries and packages.
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Deep understanding of luxury hotels, destinations, and discerning clientele.
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Exceptional communication skills, both written and verbal.
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Highly organised, solutions-driven, and able to multitask in a fast-paced environment.
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In-depth knowledge and understanding of GDS (Amadeus) and CRM systems.
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Strong interpersonal skills, discretion, and relationship-building.
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Exceptional time management.
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ATOL / ABTA knowledge is desirable but not essential.
Membership Manager
The Membership Manager plays a critical role within the Memberships team, leading the acquisition, engagement and retention of members across Little Emperors' membership programmes. Responsible for identifying new acquisition opportunities, developing strategic partnerships and delivering an exceptional member experience, the role works closely with the Marketing team and wider business to grow the membership base, strengthen retention and continually evolve the membership proposition.
About the role
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*Membership Growth & Acquisition*
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Own the member acquisition strategy for Little Emperors, identifying and developing new acquisition channels, partnerships and opportunities that drive sustainable membership growth while protecting the exclusivity and value of the membership proposition.
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Identify, develop and secure strategic acquisition partnerships with organisations and communities that align with the Little Emperors brand, ensuring the right membership offering is matched to the right audience while protecting the exclusivity and value of the membership proposition.
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Build and manage strong relationships with acquisition partners, developing engagement strategies that keep partners informed, engaged and consistently generating high quality member referrals.
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Support the development, launch and growth of new membership initiatives and acquisition channels, helping to shape their proposition, engagement strategy and long-term success.
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Generate, nuture and convert prospective members across both strategic partnerships and direct membership enquiries, delivering an exceptional onboarding experience from first interaction through to membership.
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Work with the Marketing Director and CRM Manager to develop acquisition campaigns, messaging and initiatives that strengthen the membership proposition and drive commercial growth.
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Continuously identify new acquisition opportunities, partnerships and audience segments that support sustainable membership growth while maintaining the premium positioning of Little Emperors.
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Deliver monthly and quarterly membership acquisition targets, monitoring pipeline performance and conversion metrics to provide regular reporting and recommendations to the Head of Memberships.
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*Member Engagement & Retention*
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Act as a key point of contact for member feedback, identifying trends and opportunities for improvement and sharing this with the wider team.
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Work with the marketing team to create retention campaigns, including lifecycle communications and exclusive member activity.
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Measure member satisfaction, engagement and retention, implementing improvements where required.
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Identify members who may be disengaging and implement retention strategies.
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Work cross-functionally to ensure members consistently receive a premium experience.
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Ensure the CRM is maintained with accurate member information, supporting effective member engagement, relationship management and retention.
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*Membership Strategy & Programme Development*
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Continually review and evolve the membership proposition to ensure it remains competitive and relevant.
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Research industry trends and competitor membership programmes to identify new opportunities.
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Develop new member benefits, partnerships and exclusive offers that increase perceived value.
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Support, mentor and manage the Memberships Specialist providing clear direction, feedback and day-to-day guidance to ensure high quality delivery and performance.
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Track membership KPIs, analysing performance and making recommendations for continuous improvement.
What you bring
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Experience in membership, partnerships, business development, account management or commercial relationship management, ideally within luxury travel, hospitality, private clubs or another premium brand.
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A proven track record of driving customer or member acquisition through strategic partnerships, networking and relationship building.
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Experience developing and managing long term commercial relationships that deliver measurable business growth.
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Strong commercial awareness, with the ability to identify new opportunities and match the right proposition to the right audience.
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Experience developing initiatives that improve customer or member engagement, retention and loyalty.
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Confident collaborating with marketing and cross-functional teams to deliver acquisition and retention campaigns.
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Excellent communication, negotiation and influencing skills, with the ability to build trusted relationships with a wide range of stakeholders.
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A warm, personal approach to member engagement: helpful, never pushy.
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Highly organised, with strong project management skills and the ability to manage multiple priorities simultaneously.
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Comfortable using CRM systems and performance data to monitor success, identify trends and make recommendations.
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Experience managing or mentoring others, providing clear direction and support to help individuals perform at their best.
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Passion for delivering exceptional customer experiences and an understanding of the expectations of affluent and discerning audiences.
Fractional Head of Talent
This is a fractional, self-directed role for an experienced recruiter with real depth in technology hiring, who can hit the ground running. We are not able to offer extensive onboarding or close day-to-day management, so it suits someone who already knows how to build a hiring function and needs the space, not the structure, to do it well. You will own the full recruitment cycle across the business, with technology roles as the primary focus, from briefing hiring managers through to sourcing, negotiating and closing.
About the role
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Lead end-to-end recruitment across the business, with technology roles across engineering, product and data as the primary focus.
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Own general recruitment for commercial, operational and support roles alongside the technology pipeline.
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Build a proactive pipeline through direct outreach, headhunting and networking, not just job boards.
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Partner with senior leadership and hiring managers to define roles and hiring priorities across every part of the business.
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Manage the candidate journey and negotiate offers to close strong hires.
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Build the processes, tools and employer brand that support hiring at pace.
What you bring
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A proven recruiter with a track record of building strong pipelines and closing candidates, with strong depth in technology hiring specifically.
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A proactive, sales-minded approach to sourcing. You go and find the right people rather than waiting for applications to come in.
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Comfortable covering both technology and general recruitment, and confident prioritising across the two.
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A genuine self-starter, comfortable working with minimal onboarding and minimal day-to-day management.
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Confidence working directly with senior leadership.
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Experience recruiting within travel, hospitality, luxury or consumer technology is an advantage but not essential.
Systems Architect
We are seeking a Systems Architect to work closely with the VP of Architecture, Product, and Engineering teams to ensure the correct design and evolution of our technical systems. The ideal candidate will have a strong background in backend and system design, a pragmatic approach to architecture, and the ability to translate product requirements into robust, scalable technical solutions. As a Systems Architect, you will play a key role in defining how our systems are designed before development starts, reducing rework and ensuring long-term maintainability.
Key Responsibilities
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Partner with Product and Engineering to translate business requirements into scalable technical solutions.
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Work upstream of development to analyse requirements and define technical approaches.
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Ensure a clear separation of concerns across frontend, backend, and infrastructure.
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Collaborate closely with the VP of Architecture, Product Owners, and engineering teams to analyse and clarify product requirements.
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Review and refine tickets before they are assigned to developers.
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Define and document system architecture, technical approach, data models, data flows, and API contracts.
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Ensure clear frontend vs backend responsibilities.
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Prevent over-engineering, under-engineering, and business logic leaking into the frontend.
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Support engineering teams during implementation to ensure alignment with agreed designs.
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Escalate complex or high-risk technical decisions to the VP of Architecture when needed.
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Contribute to the continuous evolution of our architectural standards, design patterns, and engineering best practices.
Requirements
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Strong experience in backend development and system design.
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Proven experience designing and evolving complex systems in production.
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Deep understanding of web application architectures, REST APIs, and data-driven systems.
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Strong knowledge of relational databases such as PostgreSQL or MySQL.
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Ability to communicate technical concepts clearly to both technical and non-technical stakeholders.
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Pragmatic mindset with strong judgement around technical trade-offs.
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Comfortable collaborating across Product, Engineering, and Architecture functions.
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NICE TO HAVE:
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Experience working in product-led companies.
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Experience with large monoliths evolving over time.
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Familiarity with modular or service-oriented architectures.
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Experience mentoring engineers on architectural topics.
Partnerships Operations Lead
We’re looking for a strategic, detail-oriented Partnerships Operations Lead to own and scale the operational backbone of our partnership team, sitting within our Digital Product Team. You’ll own rate codes, room mapping, GDS connectivity and parity control across our Hotels & Resorts, Experiences and Events partners – working directly with them to ensure everything appears and functions correctly on our side. This role keeps our partnership product accurate and scalable, ultimately delivering exceptional value to our B2C members and MyLER advisors, working closely with the Partnerships, Marketing and Technology teams.
Key Responsibilities & Leadership
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Own rate codes, room mapping, GDS connectivity and hotel data accuracy across Hotels & Resorts, Experiences and Events.
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Run ongoing rate audits and parity checks, verifying negotiated rates, amenities and contracted terms across all distribution channels.
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Build strong partner relationships and oversee onboarding, ensuring hotel and other partners function correctly on our side.
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Act as the senior escalation point for complex data, rate and partner issues.
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Collaborate with the Partnerships, Marketing and Technology teams to continuously improve processes as the partner portfolio scales.
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Lead, coach and develop the Partnership Operations team, setting clear performance expectations and supporting career progression.
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Build a culture of accountability, collaboration and continuous improvement, keeping the team aligned with business goals and service standards.
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Track team performance against KPIs and report on operational health to senior leadership.
Requirements
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Proven experience in travel partner distribution (hotels and experiences), GDS and rate/content operations – including room/product configuration and rate mapping logic – with knowledge of systems such as
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Amadeus and Synxis.
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Experience managing or mentoring teams within a travel operations, partnerships or distribution environment.
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Excellent analytical skills, with the ability to identify and resolve data issues at scale.
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Strong organisational skills, managing competing priorities and driving operational improvements.
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Proficient in Microsoft Excel and Office applications, and comfortable with emerging AI tools (ChatGPT, Claude).
Group Travel Advisor
As our new Group Travel Advisor, you will lead the development of group travel at Little Emperors, from securing preferential rates with our hotel partners to managing every group booking through to completion. This is a newly created role at the heart of our growth plans, giving you the opportunity to build strong hotel relationships and shape how we serve group travellers.
Key Responsibilities
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Negotiate and contract group rates with hotel partners for weddings, family celebrations, corporate retreats and other group travel.
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Manage group bookings from initial enquiry through to confirmation, ensuring accuracy in room allocations,
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rates and any special requirements.
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Build and maintain strong relationships with hotel partners to secure the best possible group terms and
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added value benefits for members.
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Liaise with LE Members and MyLER's to understand group requirements and turn these into tailored
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proposals.
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Track group booking deadlines, deposits, rooming lists and final payments to ensure smooth delivery for every group.
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Identify and develop new group travel opportunities, working closely with the wider team to grow this area of the business.
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Stay up to date with group rate structures, contracting terms and hotel policies across the Little Emperors hotel portfolio.
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Resolve any issues that arise before, during or after a group's stay, liaising with hotels and members as
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needed.
Requirements
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Minimum 5 years' experience in group travel, hotel contracting, luxury travel advisory or high-end hospitality, including prior experience as a travel consultant within a luxury tour operator or similar.
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Experience booking with DMCs, cruises, flights, and tailor-made itineraries and packages.
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Confident negotiator with strong commercial acumen and hotel relationship-building skills.
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Excellent organisational skills, comfortable managing multiple group bookings and deadlines at once.
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Exceptional communication skills, both written and verbal, with the ability to manage expectations across members, guests and hotel partners.
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Experience with GDS (Amadeus), CRM or hotel contracting systems.
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Strong knowledge of luxury hotels, destinations and group travel dynamics such as weddings, incentive travel or family celebrations.
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ABTA knowledge desirable but not essential.
Partnership Operations Specialist
We are looking for a detail-oriented Partnership Operations Specialist to support the day-to-day of our partnerships department. This role is responsible for maintaining accurate hotel content and rate information across GDS platforms, ensuring seamless connectivity between our systems and our hotel partners and further admin daily tasks. The ideal candidate will have hands-on experience with Amadeus GDS, excellent data management skills, and a strong understanding of hotel room and rate mapping.
Key Responsibilities
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Map, maintain, and update comprehensive hotel room types, rate codes, and associated data within GDS
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systems for hotel partners.
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Work hands-on with the in-house CRM system set up to configure and maintain hotel profiles, room
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inventories, rate plans, and rate mapping, ensuring data accuracy and consistency.
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Receive and process updated hotel information, including room specifications, photos, amenities, and
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property content, ensuring all information is accurately reflected across internal and external platforms.
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Support the onboarding of new hotel partners by accurately configuring and validating hotel data.
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Assist the Partnerships team with day-to-day operational and administrative tasks, ensuring efficient workflow
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and timely completion of requests.
Requirements
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Preferably 2–4 years' experience working directly with Amadeus GDS, with strong experience mapping hotel
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room types, rate codes, and rate plans.
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Good understanding of hotel distribution systems, room configurations, and hospitality terminology.
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Strong technical and analytical skills with confidence working in backend systems and data configuration
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environments.
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Exceptional attention to detail with the ability to identify, investigate, and resolve data inconsistencies.
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Excellent organisational and time management skills, with the ability to manage multiple priorities.
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Strong communication skills and the ability to collaborate effectively with both internal teams and external
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hotel partners.
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Proficient in Microsoft Excel and other standard office applications.
MyLER - Independent Travel Consultant
Little Emperors are currently recruiting MyLERs (Independent Travel Consultants) and offering entrepreneurial individuals the opportunity to grow their own travel business and maximise their earnings whilst being affiliated to the leading technology focused luxury travel company.
MyLERs can expect to benefit from
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A competitive and rewarding commission structure
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Flexible working – work from home on your own schedule
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Unparalleled access to luxury hotels through Little Emperors direct contracts, elite hotel status and Virtuoso
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Integration with the Little Emperors leading technology platform for ease of booking and client management
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Curated onboarding and training delivered by Little Emperors, hotel partners and Virtuoso
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A welcoming culture and dedicated support team
Why MyLER?
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Technology: Our cutting-edge technology equips you with tools designed to increase efficiency and scalability, whilst streamlining your business processes, freeing up your time to focus on creativity, learning, and delivering outstanding service.
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Knowledge: Through our comprehensive tutorials, virtual and in-person training sessions, detailed onboarding, ongoing support, and extensive product insights, you'll be equipped with the expertise and confidence needed to excel with your clients.
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Relationships: With over a decade of experience, we’ve built exceptional partnerships with over 5,000 luxury hotels and travel suppliers, whilst cultivating a supportive community among MyLERs, ensuring you thrive within our network.
Videographer / Content Creator
We are seeking a talented and driven Videographer & Content Creator to produce captivating visual content that brings our brand to life. This hands-on role is perfect for someone who thrives in a fast-paced environment, stays on top of current social media trends, and enjoys crafting high-quality video content that engages and inspires audiences.
About the role
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Conceptualise, film, and edit high-quality video content for social media, website, and promotional campaigns.
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Create visually compelling short-form content optimised for platforms such as Instagram, YouTube, and LinkedIn.
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Incorporate animations, motion graphics, and visual effects into content to enhance storytelling.
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Collaborate with the marketing team to produce campaigns.
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Stay up-to-date with current video trends, editing techniques, and social media strategies to ensure content is relevant and engaging.
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Manage and organise digital media assets, maintaining an up-to-date content library.
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Assist in photography and other visual content creation as needed.
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Adapt content for multiple formats, ensuring brand consistency across all channels.
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Support promotional campaigns by producing video ads, teasers, and tech highlights.
What you bring
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Proven experience in video content creation, preferably within tech and the luxury sectors.
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Strong video editing skills, including proficiency in tools such as Adobe Premiere Pro, Final Cut Pro, After Effects, or similar.
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Creative eye for storytelling, composition, and visual aesthetics.
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Understanding of social media platforms and what content performs best on each.
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Ability to work independently, take initiative, and manage multiple projects simultaneously.
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Excellent organisational skills and attention to detail.
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Friendly, professional, and confident communication style.
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Basic photography skills is a plus.
Reservation Specialist (7pm GMT start time)
Little Emperors is seeking a highly organised and proactive Reservation Specialist to join our growing team. This role is responsible for managing reservations and quotations while delivering personalised, timely, and discreet service to our members. The successful candidate will play a key role in ensuring smooth accommodation arrangements, contributing directly to the efficiency and reputation of our business.
About the role
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Manage hotel reservation requests, bookings, amendments, and cancellations
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Prepare quotations tailored to member needs
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Maintain accurate reservation records and documentation
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Deliver high-quality customer service via phone and written communication
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Prioritise multiple tasks efficiently in a fast-paced environment
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Work independently while maintaining discretion and confidentiality
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Standard Terms:
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Flexible shift patterns apply
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Candidates must be willing to work evening shifts, weekends, and public holidays as required
What you bring
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Proven work experience as a Reservation Agent or in a similar role
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Strong hotel and travel industry knowledge
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Excellent proficiency in MS Office applications
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Outstanding organisational and time management skills
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Excellent verbal and written communication skills
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Ability to work independently with minimal supervision
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High level of professionalism, discretion, and attention to detail