Careers
Join the best in the business
From our London HQ to cities around the world, we believe in building experiences and a company that feel truly exceptional.
Current open roles
Join a team that’s redefining luxury from the inside out. See our open positions and find where your skills meet purpose.
Accounts Assistant
You will keep our high-volume shared mailbox covered and under control, making sure every email is dealt with promptly. You will also record commission payments on the CRM and prepare purchase invoices for the accounting system.
Key Responsibilities
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- MAILBOX MANAGEMENT (MAIN FOCUS)
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• Monitor the shared mailbox throughout the working day so it is always covered
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• Deal with all new emails in a timely manner, either resolving them or passing them to the right person
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• Prioritise urgent and time-sensitive messages
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• Keep the inbox organised, with nothing left unanswered or unassigned
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- COMMISSION PAYMENTS
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• Enter commission payments accurately on the CRM
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• Process and deal with any payment links that come in
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- PURCHASE INVOICES
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• Check each purchase invoice is correct before it goes further
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• Send verified invoices to the accounting system’s auto entry, ready for processing
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• Query or return any invoice that looks wrong rather than passing it on
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COVER AND AVAILABILITY
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• Work all UK bank holidays
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• Take a day off in lieu during the same week as each bank holiday
Requirements
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Strong attention to detail, especially with figures and invoices
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Able to work through a high volume of emails without letting anything slip
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Good written communication and a professional tone
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Well organised, reliable and able to work independently
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Comfortable with a CRM and accounting or invoicing software (training given)
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Previous admin, finance or mailbox management experience is an advantage
Travel Advisor (4pm GMT start time)
We're seeking a passionate, knowledgeable, and proactive Travel Advisor to join our expanding team. If you thrive on delivering excellence and are driven by innovation, we would love to hear from you. As a Travel Advisor for Little Emperors, you will be at the heart of the operation, providing end-to-end member support from enquiry to booking and beyond.
Key Responsibilities
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Effective management of bookings from enquiry, via our app or manually, through to booking and beyond.
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Maintain strong working knowledge of all active specialist suppliers across verticals, ensuring the best options are presented to members.
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Management of various inboxes, ensuring enquiries are dealt with efficiently and promptly.
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Address and resolve rate parity issues.
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Engage with Hotel Partners through both in-office and out-of-office events to continually improve product knowledge and strengthen relationships; attendance at some evening events is expected.
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Member engagement, including proactive outreach to generate new leads and maintain member loyalty.
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Maintain accurate and up-to-date member and booking records within the CRM system.
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Provide tailored hotel and destination recommendations based on individual member preferences and travel history.
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Keep up to date with new hotel openings, luxury travel trends and competitor offerings to inform member recommendations.
Requirements
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Minimum 4 years' experience in a travel advisory, luxury concierge, or high-end hospitality role, including prior experience as a travel consultant within a luxury tour
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operator or similar.
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Experience booking with DMCs, cruises, flights, and tailor-made itineraries and packages.
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Deep understanding of luxury hotels, destinations, and discerning clientele.
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Exceptional communication skills, both written and verbal.
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Highly organised, solutions-driven, and able to multitask in a fast-paced environment.
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In-depth knowledge and understanding of GDS (Amadeus) and CRM systems.
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Strong interpersonal skills, discretion, and relationship-building.
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Exceptional time management.
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ATOL / ABTA knowledge is desirable but not essential.
Membership Growth & Engagement - Head of or Manager, depending on experience
The Membership Growth & Engagement Manager plays a key role in growing and engaging Little Emperors' membership base across both our direct (B2C) membership and our B2B2C programme. You'll own membership insight and reporting, giving the business a clear, accurate picture of who our members are, how they engage and where the opportunities lie. You'll drive the growth of our direct membership and lead the development of our B2B2C programme, making sure both reflect the value and exclusivity of the Little Emperors proposition. Managing the Membership Executive and working closely with the Head of Memberships, the Marketing team and the wider business, you'll help us grow a loyal, engaged and valuable member community.
About the role
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MEMBERSHIP INSIGHT & REPORTING
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Build and maintain a clear, accurate picture of the membership base, analysing member cohorts, behaviour and value across direct and B2B2C membership.
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Own membership reporting and KPIs, sharing regular insight on trends, issues and opportunities with the Head of Memberships and the wider business.
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Make sure membership data is accurate, consistent and clearly defined, working with the relevant teams to close any gaps.
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Share insight with the wider Marketing team to inform retention, engagement and acquisition activity.
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DIRECT MEMBERSHIP GROWTH & ENGAGEMENT
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Identify opportunities to attract, convert and onboard new members.
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Understand what drives members to join, book and stay, and identify opportunities to improve engagement across the member journey.
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Support retention and re-engagement initiatives through insight and delivery.
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Gather and act on member feedback, making sure it shapes how we improve the member experience.
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B2B2C PROGRAMME
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Lead the strategy and development of the B2B2C programme, defining partner criteria and priorities that fit the Little Emperors brand.
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Manage and grow relationships with existing partners, monitoring performance and finding ways to increase member sign-ups and bookings.
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Oversee new partner outreach, making sure it is targeted, on brand and aligned with the programme strategy.
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Work with the Marketing team on partner launches and communications.
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MEMBERSHIP PROPOSITION
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Continually review the membership offering across tiers so it stays competitive, relevant and valued.
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Research industry trends and competitor membership programmes to identify new opportunities.
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Recommend new member benefits, partnerships and offers that increase the value of membership.
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TEAM LEADERSHIP
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Manage, support and mentor the Membership Executive, providing clear direction, feedback and day-to-day guidance.
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Oversee partner outreach and member communications so they are delivered to a high standard, on brand and in line with our membership strategy.
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Track membership KPIs and deliver agreed growth and engagement targets, reporting regularly to the Head of Memberships.
What you bring
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EXPERIENCE
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Experience in membership, loyalty, partnerships or account management, ideally within luxury travel, hospitality, private clubs or another premium brand.
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A track record of growing a membership or customer base, from acquisition and conversion through to engagement.
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Experience developing and managing partner programmes or commercial partnerships that deliver measurable growth.
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Experience managing and developing a direct report.
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Experience using CRM systems and performance data to report on and improve results.
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SKILLS & QUALITIES
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Analytical, with the ability to turn data into clear insight and recommendations.
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Strong commercial awareness, with an eye for opportunities and for matching the right proposition to the right audience.
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Able to balance strategic thinking with hands-on delivery.
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A strong feel for brand, making sure member and partner communications reflect Little Emperors.
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A warm, personal approach to members: helpful, never pushy.
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An understanding of what affluent and discerning audiences expect from a premium experience.
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Excellent communication and relationship-building skills, with senior partners and members alike.
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Highly organised, able to manage multiple priorities at once.
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Collaborative and comfortable working across teams.
Partnerships Operations Lead
We’re looking for a strategic, detail-oriented Partnerships Operations Lead to own and scale the operational backbone of our partnership team, sitting within our Digital Product Team. You’ll own rate codes, room mapping, GDS connectivity and parity control across our Hotels & Resorts, Experiences and Events partners – working directly with them to ensure everything appears and functions correctly on our side. This role keeps our partnership product accurate and scalable, ultimately delivering exceptional value to our B2C members and MyLER advisors, working closely with the Partnerships, Marketing and Technology teams.
Key Responsibilities & Leadership
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Own rate codes, room mapping, GDS connectivity and hotel data accuracy across Hotels & Resorts, Experiences and Events.
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Run ongoing rate audits and parity checks, verifying negotiated rates, amenities and contracted terms across all distribution channels.
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Build strong partner relationships and oversee onboarding, ensuring hotel and other partners function correctly on our side.
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Act as the senior escalation point for complex data, rate and partner issues.
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Collaborate with the Partnerships, Marketing and Technology teams to continuously improve processes as the partner portfolio scales.
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Lead, coach and develop the Partnership Operations team, setting clear performance expectations and supporting career progression.
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Build a culture of accountability, collaboration and continuous improvement, keeping the team aligned with business goals and service standards.
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Track team performance against KPIs and report on operational health to senior leadership.
Requirements
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Proven experience in travel partner distribution (hotels and experiences), GDS and rate/content operations – including room/product configuration and rate mapping logic – with knowledge of systems such as
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Amadeus and Synxis.
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Experience managing or mentoring teams within a travel operations, partnerships or distribution environment.
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Excellent analytical skills, with the ability to identify and resolve data issues at scale.
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Strong organisational skills, managing competing priorities and driving operational improvements.
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Proficient in Microsoft Excel and Office applications, and comfortable with emerging AI tools (ChatGPT, Claude).
Group Travel Advisor
As our new Group Travel Advisor, you will lead the development of group travel at Little Emperors, from securing preferential rates with our hotel partners to managing every group booking through to completion. This is a newly created role at the heart of our growth plans, giving you the opportunity to build strong hotel relationships and shape how we serve group travellers.
Key Responsibilities
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Negotiate and contract group rates with hotel partners for weddings, family celebrations, corporate retreats and other group travel.
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Manage group bookings from initial enquiry through to confirmation, ensuring accuracy in room allocations,
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rates and any special requirements.
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Build and maintain strong relationships with hotel partners to secure the best possible group terms and
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added value benefits for members.
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Liaise with LE Members and MyLER's to understand group requirements and turn these into tailored
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proposals.
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Track group booking deadlines, deposits, rooming lists and final payments to ensure smooth delivery for every group.
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Identify and develop new group travel opportunities, working closely with the wider team to grow this area of the business.
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Stay up to date with group rate structures, contracting terms and hotel policies across the Little Emperors hotel portfolio.
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Resolve any issues that arise before, during or after a group's stay, liaising with hotels and members as
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needed.
Requirements
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Minimum 5 years' experience in group travel, hotel contracting, luxury travel advisory or high-end hospitality, including prior experience as a travel consultant within a luxury tour operator or similar.
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Experience booking with DMCs, cruises, flights, and tailor-made itineraries and packages.
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Confident negotiator with strong commercial acumen and hotel relationship-building skills.
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Excellent organisational skills, comfortable managing multiple group bookings and deadlines at once.
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Exceptional communication skills, both written and verbal, with the ability to manage expectations across members, guests and hotel partners.
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Experience with GDS (Amadeus), CRM or hotel contracting systems.
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Strong knowledge of luxury hotels, destinations and group travel dynamics such as weddings, incentive travel or family celebrations.
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ABTA knowledge desirable but not essential.
Air Specialist
The Air Specialist will be responsible for managing all aspects of air travel for MyLERS and Little Emperors members, ensuring smooth, efficient, and luxurious flight arrangements. They will liaise with air partners and internal teams to deliver exceptional and bespoke travel experiences. The role demands attention to detail, excellent knowledge of air operations, strong negotiating skills, and an exceptional customer service mindset.
Key Responsibilities
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Research and source the best air travel options (across all cabins and fare types) to meet client requirements in terms of luxury, timing, cost, and comfort.
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Manage flight bookings from enquiry to ticketing and post-travel follow-up, including changes, cancellations, and delays.
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Liaise with clients to understand their needs, preferences, and special requests (e.g. diet, seating, ground transport, lounge access).
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Collaborate with Travel Advisors to integrate air travel with the rest of the trip seamlessly.
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Monitor flight schedules, stay ahead of disruptions, proactively suggest alternatives, and ensure client expectations are managed.
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Maintain knowledge of and be familiar with air regulations, visa requirements, travel advisories, be ATOL and ABTA compliant.
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Use GDS (Sabre preferred), Consolidators and OBTs to compare fares and options, file fares, and manage bookings.
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Track and manage costs, margins, and yield on air bookings; ensure profitability while maintaining quality.
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Provide excellent client service: anticipate issues, communicate clearly, and deliver prompt resolution.
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Source competitive fares using GDS (Sabre) and consolidators (e.g., Lime, Aviate, Chartwell), maintaining strong airline/partner relationships for added value.
Requirements
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Strong GDS knowledge (Sabre) and familiarity with ATOL/ABTA compliance.
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3+ years’ experience in either a TMC, Travel Agency or other flight booking role.
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Familiar with all fare types and fare families, experience working with NDC, NET,Published and Tour Fares.
MyLER - Independent Travel Consultant
Little Emperors are currently recruiting MyLERs (Independent Travel Consultants) and offering entrepreneurial individuals the opportunity to grow their own travel business and maximise their earnings whilst being affiliated to the leading technology focused luxury travel company.
MyLERs can expect to benefit from
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A competitive and rewarding commission structure
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Flexible working – work from home on your own schedule
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Unparalleled access to luxury hotels through Little Emperors direct contracts, elite hotel status and Virtuoso
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Integration with the Little Emperors leading technology platform for ease of booking and client management
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Curated onboarding and training delivered by Little Emperors, hotel partners and Virtuoso
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A welcoming culture and dedicated support team
Why MyLER?
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Technology: Our cutting-edge technology equips you with tools designed to increase efficiency and scalability, whilst streamlining your business processes, freeing up your time to focus on creativity, learning, and delivering outstanding service.
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Knowledge: Through our comprehensive tutorials, virtual and in-person training sessions, detailed onboarding, ongoing support, and extensive product insights, you'll be equipped with the expertise and confidence needed to excel with your clients.
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Relationships: With over a decade of experience, we’ve built exceptional partnerships with over 5,000 luxury hotels and travel suppliers, whilst cultivating a supportive community among MyLERs, ensuring you thrive within our network.
Videographer / Content Creator
We are seeking a talented and driven Videographer & Content Creator to produce captivating visual content that brings our brand to life. This hands-on role is perfect for someone who thrives in a fast-paced environment, stays on top of current social media trends, and enjoys crafting high-quality video content that engages and inspires audiences.
About the role
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Conceptualise, film, and edit high-quality video content for social media, website, and promotional campaigns.
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Create visually compelling short-form content optimised for platforms such as Instagram, YouTube, and LinkedIn.
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Incorporate animations, motion graphics, and visual effects into content to enhance storytelling.
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Collaborate with the marketing team to produce campaigns.
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Stay up-to-date with current video trends, editing techniques, and social media strategies to ensure content is relevant and engaging.
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Manage and organise digital media assets, maintaining an up-to-date content library.
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Assist in photography and other visual content creation as needed.
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Adapt content for multiple formats, ensuring brand consistency across all channels.
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Support promotional campaigns by producing video ads, teasers, and tech highlights.
What you bring
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Proven experience in video content creation, preferably within tech and the luxury sectors.
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Strong video editing skills, including proficiency in tools such as Adobe Premiere Pro, Final Cut Pro, After Effects, or similar.
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Creative eye for storytelling, composition, and visual aesthetics.
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Understanding of social media platforms and what content performs best on each.
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Ability to work independently, take initiative, and manage multiple projects simultaneously.
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Excellent organisational skills and attention to detail.
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Friendly, professional, and confident communication style.
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Basic photography skills is a plus.