Careers
Join the best in the business
From our London HQ to cities around the world, we believe in building experiences and a company that feel truly exceptional.
Current open roles
Join a team that’s redefining luxury from the inside out. See our open positions and find where your skills meet purpose.
Travel Advisor
At Little Emperors, we believe travel should be extraordinary, and so should the people who bring it to life. We are a fast-growing, forward-thinking private members hotel club, redefining luxury travel through innovation, integrity, and personalised service. From curated hotel experiences to our groundbreaking tech platform and the MyLER programme for independents, we don’t just follow travel trends, we create them. We’re seeking a passionate, knowledgeable, and proactive Travel Advisor to join our expanding team. If you thrive on delivering excellence and are driven by innovation, we would love to hear from you. As a Travel Advisor for Little Emperors, you will be at the heart of the operation, providing end-to-end member support from enquiry to booking and beyond.
About the role
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Effective management of bookings from LE Members from enquiry, via our app or manually, through to booking and beyond.
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Management of a various inboxes, ensuring enquiries are dealt with efficiently and promptly.
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In-depth knowledge and understanding of GDS/CRM systems.
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Strong interpersonal skills, discretion, and relationship-building.
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Exceptional time management.
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Address and resolve rate parity issues promptly.
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Engage with Hotel Partners through both in office events and out of office events to continually improve product knowledge and strengthen relationships, your attendance at some evening events is expected.
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Member engagement, including proactive outreach to generate new leads and maintain member loyalty.
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Minimum 2 years' experience in a travel advisory, luxury concierge, or high-end hospitality role.
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Deep understanding of luxury hotels, destinations, and discerning clientele.
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Exceptional communication skills — both written and verbal.
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Highly organised, solutions-driven, and able to multitask in a fast-paced environment.
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Experience with booking tools and CRM platforms.
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ATOL / ABTA knowledge desirable but not essential.
What We Offer
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Central London Office
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21 days annual leave per year, plus UK Bank Holidays (you will be required to work 2 bank holidays per year which you get back in lieu days).
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Digital Nomad Days - 10 additional work-from-home days granted annually (pro rota).
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1 extra day annual leave on your birthday every year (if it falls within a working day). 1 extra day annual leave for charity work every.
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extra day annual leave after every year of employment.
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Collaborative, ambitious, and supportive team culture.
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Opportunities to attend various FAM trips and industry events.
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Working Pattern: 5-day week (rotational shift patterns applicable, including weekends and 1 late shift per week 11am to 8pm)
Social Media Manager
The Social Media Manager will collaborate closely with the wider team to develop ideas and deliver an insightful, creative and commercially driven social media strategy across Little Emperors’ channels. They are responsible for owning and optimising Little Emperors’ social media ecosystem — setting channel-specific strategies, managing platforms, budgets and performance through a data-driven approach — to consistently showcase the brand, inspire travel and establish Little Emperors as the go-to booking platform for all travel needs.
Key Responsibilities
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Social Strategy:
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Create and own the social media strategy, channel by channel, ensuring it ladders up to the wider marketing strategy and business goals. Ensuring there is a clear identity for each channel (in particular our consumer and trade channels)
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Own the social media calendar, ensuring that we are sharing relevant engaging content for our consumers that links back key campaigns, key seasonal moments, events and product moments
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Be the brand guardian across our social media channels, ensuring that content and shared content is not only relevant for the brand but also relevant for the channel and audience
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Ownership of the social media budget ensuring that we see a positive ROI in activity
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Platform Management:
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Stay up to date with social media platform updates, algorithm changes, and emerging trends, translating insights into timely, relevant content and recommendations.
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Use data to refine content, posting schedules and formats
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Recommending strategic optimisations to enhance performance and drive continuous improvement.
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Content & Reporting:
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Stay on top of platform trends, formats and cultural moments and apply them in real time, while balancing commercial priorities
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Track engagement metrics, monitor sentiment, and share insights to help shape content and campaigns, reporting back with clarity
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Apply a data-driven approach to content planning using insights from social listening, analytics, and reporting tools
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Measure success against agreed metrics and KPIs and providing weekly, monthly and yearly reports for senior management and internal teams.
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Team and Stakeholder Management:
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Support and mentor the Social Media Associate providing clear direction, feedback and day-to-day guidance to ensure high quality execution
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Working with the Head of Brand, Marketing Director and Head of Marketing Sales to ensure all content is on brand, factually correct, consistent and aligned across channels
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Work closely with of Head of Marketing Sales and Partnership team to ensure that our partners are supported through relevant content
What you bring
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Proven experience developing and executing multi-channel social media strategies aligned to business objectives
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Strong understanding of how social drives brand awareness, engagement, and commercial performance
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Experience managing and optimising paid and organic social budgets with clear ROI accountability
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Ability to translate brand positioning into platform-specific strategies
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Experience linking social performance to wider marketing campaigns and revenue impact
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Deep knowledge of social media platforms
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Strong understanding of algorithms, platform updates, and content formats
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Experience using analytics and social listening tools to inform strategy
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Confident in performance tracking, reporting dashboards, and KPI measurement
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Ability to turn data into actionable insights and strategic recommendations
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Ability to balance cultural moments and trends with brand consistency
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Experience mentoring and managing junior team members
CRM Manager
This CRM Manager provides a critical role in nurturing engagement, driving retention, and supporting revenue growth through personalised communication and data-driven campaigns across both D2C and trade audiences. Leading the day-to-day management of our CRM platform, developing targeted email marketing and push notification programmes, and working closely with marketing, sales, and customer success teams to deliver seamless, impactful customer experiences.
Key Responsibilities
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CRM Strategy:
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Design and deliver personalised automated customer journeys, including lifecycle nurture campaigns that guide customers through the lifecycle, from onboarding to retention and reactivation, and follow-ups based on their interests and activity with relevant content and offers.
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Plan, build and launch A/B and multivariate CRM tests to improve commercial performance across CRM channels (Newsletter and App)
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Ensure compliance with data protection and email marketing regulations
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Collaborate with marketing, product, and sales teams to ensure nurture journeys align with broader business objectives and brand messaging.
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Stay up to date with CRM and email marketing best practices and emerging trends.
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Ensure the CRM platform aligns with business needs and is leveraged to deliver maximum efficiency, engagement, and impact.
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Ownership of the email marketing platform, working with Tech team to build suitable templates and mitigating any tech and design issues.
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Segment and leverage customer data to deliver personalized communications based on behaviour, preferences, and lifecycle stage, driving engagement, loyalty, and lifetime value.
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Recommending strategic optimisations to enhance performance and drive continuous improvement
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CRM Campaign Management:
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Develop, build, and deploy targeted BAU email campaigns to segmented databases, delivering relevant content in line with our TOV to drive customer engagement and loyalty.
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Be accountable for the email and app push notifications marketing content calendar, ensuring timely messages that link back with wider business messages for both member and IC engagement
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Working closely with the Head of Brand to ensure all content in emails is relevant and delivers the correct message to our audience
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Work closely with of Head of Marketing Sales to ensure that our partners are supported through relevant content
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Develop reports and dashboards to measure CRM effectiveness and provide actionable insights to stakeholders.
What you bring
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Proven experience developing CRM strategies that drive revenue, retention, and customer lifetime value
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Strong understanding of lifecycle marketing (acquisition → onboarding → engagement → retention → reactivation)
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Ability to align CRM activity with wider business objectives and growth targets
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Confidence translating data into strategic recommendations for senior stakeholder
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Hands-on experience managing and owning an email/CRM platform (e.g. Mailchimp, Klaviyo, Salesforce, HubSpot, Braze, etc.)
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Strong understanding of automation workflows, triggers, and behavioural logic
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Experience building complex, multi-step automated journeys
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Highly organised with strong project management skills
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Comfortable working cross-functionally and managing stakeholders
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Proactive, solution-oriented, and confident owning a channel end-to-end
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Naturally curious and stays ahead of CRM and marketing technology trends
Videographer / Content Creator
We are seeking a talented and driven Videographer & Content Creator to produce captivating visual content that brings our brand to life. This hands-on role is perfect for someone who thrives in a fast-paced environment, stays on top of current social media trends, and enjoys crafting high-quality video content that engages and inspires audiences.
About the role
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Conceptualise, film, and edit high-quality video content for social media, website, and promotional campaigns.
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Create visually compelling short-form content optimised for platforms such as Instagram, YouTube, and LinkedIn.
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Incorporate animations, motion graphics, and visual effects into content to enhance storytelling.
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Collaborate with the marketing team to produce campaigns.
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Stay up-to-date with current video trends, editing techniques, and social media strategies to ensure content is relevant and engaging.
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Manage and organise digital media assets, maintaining an up-to-date content library.
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Assist in photography and other visual content creation as needed.
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Adapt content for multiple formats, ensuring brand consistency across all channels.
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Support promotional campaigns by producing video ads, teasers, and tech highlights.
What you bring
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Proven experience in video content creation, preferably within tech and the luxury sectors.
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Strong video editing skills, including proficiency in tools such as Adobe Premiere Pro, Final Cut Pro, After Effects, or similar.
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Creative eye for storytelling, composition, and visual aesthetics.
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Understanding of social media platforms and what content performs best on each.
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Ability to work independently, take initiative, and manage multiple projects simultaneously.
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Excellent organisational skills and attention to detail.
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Friendly, professional, and confident communication style.
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Basic photography skills is a plus.
Head of MyLER
As a Head of MyLER, you will lead the engagement and growth strategy for our top-performing MyLERs, acting as the key liaison between MyLER HQ and our central network of advisors. You’ll be responsible for nurturing relationships, driving revenue, and ensuring seamless communication across the community. You’ll support the Vice President, MyLER as a strategic partner, leading initiatives in growth, recruitment, and global partnerships, while collaborating closely with marketing, operations, and product teams to maximise impact and strengthen our advisor network.
About the role
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Act as account manager and main point of contact for key MyLER advisors.
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Build strong relationships to maximise business from existing MyLERs and increase overall engagement.
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Plan, execute, and track MyLER incentives and recognition programmes.
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Lead the planning and execution of MyLER FAM trips and partner events.
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Manage and coordinate internal communications across all MyLER teams.
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Oversee and deliver external communications to the MyLER network (newsletters, updates, announcements).
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Collaborate with the Vice President, MyLER on strategy and to identify and develop new regions for expansion.
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Proactively recruit new advisors and manage the onboarding process.
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Support MyLER marketing initiatives and brand positioning.
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Prepare and analyse performance reports to track growth and engagement metrics.
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Represent MyLER and Little Emperors at industry events and trade shows.
What you bring
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Proven experience in account management, community or partner relations, ideally in the travel, luxury, or hospitality sectors.
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Strong communication, leadership, and relationship-building skills.
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Highly organised, with strong commercial acumen and analytical ability.
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Confident presenting, networking, and representing the brand externally.
MyLER - Independent Travel Consultant
Little Emperors are currently recruiting MyLERs (Independent Travel Consultants) and offering entrepreneurial individuals the opportunity to grow their own travel business and maximise their earnings whilst being affiliated to the leading technology focused luxury travel company.
MyLERs can expect to benefit from
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A competitive and rewarding commission structure
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Flexible working – work from home on your own schedule
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Unparalleled access to luxury hotels through Little Emperors direct contracts, elite hotel status and Virtuoso
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Integration with the Little Emperors leading technology platform for ease of booking and client management
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Curated onboarding and training delivered by Little Emperors, hotel partners and Virtuoso
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A welcoming culture and dedicated support team
Why MyLER?
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Technology: Our cutting-edge technology equips you with tools designed to increase efficiency and scalability, whilst streamlining your business processes, freeing up your time to focus on creativity, learning, and delivering outstanding service.
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Knowledge: Through our comprehensive tutorials, virtual and in-person training sessions, detailed onboarding, ongoing support, and extensive product insights, you'll be equipped with the expertise and confidence needed to excel with your clients.
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Relationships: With over a decade of experience, we’ve built exceptional partnerships with over 5,000 luxury hotels and travel suppliers, whilst cultivating a supportive community among MyLERs, ensuring you thrive within our network.
MyLER Community Manager- maternity cover
As a MyLER Community Manager, you will be responsible for the day-to-day management, engagement, and support of the MyLER advisor community. Acting as a key point of contact for advisors, you will focus on building strong relationships, driving engagement, and ensuring a seamless experience across onboarding, events, and ongoing operations. You will work closely with the Vice President, MyLER and wider internal teams to support growth, maintain high standards across the network, and deliver a best-in-class advisor experience.
About the role
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Act as a key point of contact for all MyLER advisors, building strong relationships to drive engagement and long-term growth.
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Plan and execute MyLER-exclusive events, including training sessions, webinars, breakfast briefings, and partner-led sessions.
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Organise and manage MyLER FAM trips, including coordination, communication, and post-trip follow-up to gather feedback and reviews.
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Manage advisor engagement touchpoints including onboarding, milestone recognition and community participation across groups and chats.
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Conduct regular check-ins with top-performing advisors to support growth, identify opportunities, and drive FAM trip participation.
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Support the onboarding process, including coordinating communications and ensuring advisors are set up correctly from day one.
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Moderate MyLER groups and communication channels, ensuring an active, engaged, and professional community.
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Handle day-to-day operational requests.
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Maintain accurate records across CRM systems, ensuring all advisor information and activity is up to date.
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Manage issue resolution, including handling advisor and partner complaints, escalating where necessary, and providing feedback to internal teams.
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Act as a liaison between advisors and internal teams, including accounts, product, and operations, ensuring queries are resolved efficiently.
What you bring
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Experience in account management, community engagement, or operations, ideally within travel, luxury, or hospitality.
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Strong relationship-building skills, with the ability to engage and influence a diverse network of advisors.
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Highly organised with strong attention to detail and the ability to manage multiple workstreams simultaneously.
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A proactive and solutions-oriented mindset, with confidence handling issues and resolving challenges.
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Excellent communication skills, both written and verbal, with a professional and personable approach.
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Comfortable working cross-functionally and collaborating with multiple teams.
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A strong understanding of operational processes, with the ability to maintain accuracy across systems and reporting.
MyLER Relationship Manager
As a MyLER Relationship Manager, you will be responsible for managing and developing relationships across the MyLER advisor community, with a focus on driving engagement, supporting advisor growth, and maintaining a strong and connected network. Acting as a key point of contact for advisors, you will build trusted relationships, support participation across events and initiatives, and ensure a seamless experience across onboarding, communications, and ongoing operations. You will work closely with the Vice President, MyLER and wider internal teams to support growth, strengthen community culture, and deliver a best-in-class advisor experience.
About the role
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Act as a key point of contact for MyLER advisors, building strong relationships to support engagement, retention, and long-term growth.
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Develop a strong understanding of advisor businesses, identifying opportunities to support increased production and performance.
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Conduct regular check-ins with advisors to support growth, identify opportunities, and encourage engagement across the platform and wider community.
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Support the planning and execution of MyLER-exclusive events, including training sessions, webinars, breakfast briefings, and partner-led sessions.
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Play an active role in organising and managing MyLER FAM trips, including coordination, advisor selection, communication, and post-trip follow-up
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Drive advisor participation across events, FAM trips, and partner initiatives, ensuring strong engagement and feedback.
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Manage advisor engagement touchpoints including onboarding, milestone recognition, and ongoing communication across groups and chats.
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Support and maintain a strong MyLER community culture, ensuring all interactions reflect professionalism, collaboration, and the MyLER Code.
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Moderate MyLER groups and communication channels, ensuring they remain active, valuable, and aligned with community standards.
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Support the onboarding process, ensuring advisors are set up for success and understand how to fully utilise the platform and network.
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Act as a liaison between advisors and internal teams, including accounts, product, and operations, ensuring queries are resolved efficiently.
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Handle day-to-day advisor requests and provide ongoing support across bookings, platform usage, and general queries.
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Maintain accurate records across CRM systems, ensuring advisor activity and engagement is up to date.
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Manage issue resolution, including handling advisor and partner queries or complaints, escalating where necessary.
What you bring
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Experience in account management, relationship management, or community engagement, ideally within travel, luxury, or hospitality.
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Strong relationship-building skills, with the ability to engage and support a diverse network of advisors.
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A proactive and collaborative approach, with a focus on driving both engagement and advisor success.
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Experience supporting events, trips, or community initiatives is highly desirable.
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Highly organised with strong attention to detail and the ability to manage multiple workstreams.
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Excellent communication skills, both written and verbal, with a professional and personable style.
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Comfortable working cross-functionally and collaborating with multiple teams.
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A strong understanding of operational processes, with the ability to maintain accuracy across systems and reporting.
Systems Architect
We are seeking a Systems Architect to work closely with Product and Engineering leadership to ensure the correct design and evolution of our technical systems. The ideal candidate will have a strong background in backend and system design, a pragmatic approach to architecture, and the ability to translate product requirements into robust, scalable technical solutions. As a Systems Architect, you will play a key role in defining how our systems are designed before development starts, reducing rework and ensuring long-term maintainability.
Key Responsibilities
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Act as the technical bridge between Product and Engineering
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Work upstream of development to analyse requirements and define technical approaches
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Ensure a clear separation of concerns across frontend, backend, and infrastructure
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Collaborate closely with the CTO, CPO, and Product Owners to analyse and clarify product requirements
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Review and refine tickets before they are assigned to developers
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Define and document system architecture, technical approach, data models, data flows, and API contracts
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Ensure clear frontend vs backend responsibilities
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Prevent over-engineering, under-engineering, and business logic leaking into the frontend
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Support engineering teams during implementation to ensure alignment with agreed designs
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Escalate complex or high-risk technical decisions to the CTO when needed
Requirements
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Strong experience in backend development and system design
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Proven experience designing and evolving complex systems in production
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Deep understanding of web application architectures, REST APIs, and data-driven systems
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Strong knowledge of relational databases such as PostgreSQL or MySQL
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Ability to communicate technical concepts clearly to non-technical stakeholders
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Pragmatic mindset with strong judgement around technical trade-offs
VP of Engineering
We are seeking a fully remote VP of Engineering to lead engineering execution, delivery efficiency, and team performance, working closely with the CTO to scale the engineering organisation in a sustainable way. The ideal candidate is an experienced engineering leader with a strong execution mindset, excellent people management skills, and a pragmatic approach to building and scaling high-performing engineering teams.
About the role
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Own the day-to-day effectiveness of the engineering organisation
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Ensure work is assigned to the right people and teams are unblocked
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Partner closely with the CTO on strategy, quality, and long-term scaling
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Lead and manage engineering teams across Backend, Frontend, QA, and DevOps
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Ensure efficient workload distribution and healthy team capacity
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Improve delivery predictability and execution quality
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Own hiring, onboarding, performance management, and career development for engineers
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Create and continuously improve engineering processes and ways of working
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Act as an escalation point for delivery and team-related issues
What you bring
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Strong background in software engineering with previous hands-on experience
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Proven experience leading and scaling engineering teams
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Strong execution mindset with a focus on delivery and efficiency
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Excellent people management and communication skills
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Comfortable working closely with a hands-on CTO
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Experience working in fast-paced, product-led environments
Senior Fullstack Developer
Little Emperors are looking for a fully remote, Senior PHP Developer with a strong proficiency in Laravel to join our development team.
About the role
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The ideal candidate will have a deep understanding of backend development principles, excellent problem-solving skills, and a passion for creating robust and scalable applications.
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As a Backend Developer, you will play a crucial role in designing, developing, and maintaining our server-side logic, ensuring high performance and responsiveness to requests from the front-end.
What you bring
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Strong knowledge of ReactJS, NextJS or React Native
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Strong knowledge of Laravel
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Knowledge of database management systems such as MySQL and PostgreSQL
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Deep understanding of REST API concepts
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Familiar with design patterns
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Passion for writing clean code, making use of coding standards and SOLID principles
Senior Frontend Developer
We are looking for a Senior Frontend Developer to join our growing product and engineering team. You will play a key role in shaping and maintaining high-quality, luxury-feel web and mobile applications using modern frontend frameworks. The ideal candidate is highly skilled in React.js and Next.js, experienced in building performant, scalable solutions, and confident contributing to architectural decisions. Experience with React Native is a plus, as we continue to evolve our mobile offering. As a senior, you will mentor junior developers, uphold coding standards, and collaborate closely with designers, backend engineers, and QA to deliver exceptional digital experiences for our members.
Main Duties & Responsibilities
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Lead the development and maintenance of web applications using React.js and Next.js.
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Contribute to our React Native mobile app when required.
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Build responsive, accessible, and performant user interfaces across devices.
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Integrate with REST APIs and collaborate closely with backend engineers.
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Drive and uphold clean code practices, ensuring adherence to team coding standards.
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Conduct code reviews and provide mentorship to less experienced developers.
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Collaborate with product owners and designers to refine and implement UI/UX requirements.
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Contribute to technical decisions on architecture, scalability, and performance optimisation.
What You Bring
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Proven experience as a Senior Frontend Developer.
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Strong knowledge of React.js and Next.js.
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Solid understanding of JavaScript, HTML, CSS, and modern frontend tooling.
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Experience working with REST APIs.
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Familiarity with state management (e.g., Redux, Context API, or similar).
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Experience with TypeScript.
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Strong understanding of performance optimisation and SEO best practices.
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Track record of writing clean, maintainable, and testable code.
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Excellent problem-solving, communication, and leadership skills.
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Experience with React Native for mobile development.
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Exposure to PHP frameworks such as Laravel, Symfony, or Zend (ideally Laravel).
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Comfortable writing unit and integration tests.
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Familiarity with Docker and containerised environments.
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Experience in e-commerce platforms or the travel industry.
Senior Back End Developer
Little Emperors are looking for a fully remote Senior Back-End Developer with proven experience in hotel booking systems (GDS, PMS or Channel Managers) to join our development team.
About the role
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The ideal candidate will have a strong understanding of backend development principles, excellent problem-solving skills, and a passion for building robust and scalable applications.
What you bring
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• Experience integrating with hotel booking engines such as GDS, Property Management Systems or Channel Managers
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• Experience with PHP or similar backend languages (and willingness to work with PHP)
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• Knowledge of database management systems such as MySQL and PostgreSQL
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• Strong understanding of REST API concepts
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• Familiar with design patterns
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• Passion for writing clean code, following coding standards such as PHP PSRs