Frequently Asked Questions
Become a member
Becoming a member is simple. Just click on the ‘Join’ button on the homepage and this will take you through the online registration and payment process.
Membership fees are charged annually and will automatically be debited from the primary card associated with your account.
Three day guarantee for new joiners
If for any reason you’re not entirely satisfied by our service, simply contact us and receive a full refund, minus any booking fees made during your period of membership.
For all new members Little Emperors guarantee a full refund of the membership fee within 14 days of purchase should you not be 100% satisfied with the value and service we offer and on the condition you have not made any bookings with us. For existing members who wish to cancel their membership, please notify us by email at least 48 hours before renewal date. You can do so by emailing email@example.com your cancellation request.
Processed refunds take up to 5 working days to reflect within your account.
Refer a friend
Select “Make a Referral” within your profile, if you refer somebody you will receive 10% off your renewal and the new joiner will receive 10% off their membership fee. Additionally, both of you will receive one complimentary booking fee!
Becoming a partner
Please contact Charlotte at firstname.lastname@example.org with any partnership enquiries.
Making a booking
Our rates are exclusive to our members only. In order to access them you must be registered in our system.
Travelling with family/colleagues
Travel, Gold and Black tier members are able to book more than one room when travelling themselves. Only Black tier members can book more than one room under ‘Little Emperors Preferential Rates’, so long as they too are present. Dynasty tier members can book as many rooms as required, whether they are present or not.
Travel and Gold tier members incur a £20 booking fee each time a booking is made. These fees are non-refundable even if you cancel your booking.
Booking a hotel or restaurant
All members can make bookings using the MyLE App or through the Little Emperors website. We also have the option to directly contact our bookings team through WhatsApp, email or by telephone.
Hotel cancellation policies are in line with the hotel with all times referenced in the hotels local timezone, should you wish to cancel a booking within the policy you must do so directly with the hotel.
Restaurant cancellation policies are stated in your confirmation email. Should you wish to cancel a booking, you must do so directly with the restaurant. Any charges incurred for no-shows will be passed directly onto the member.
Upgrading a membership
To upgrade your membership at any time throughout your subscription year, simply select the ‘upgrade’ option located in your account area.
Non partner services
Our booking facility is only applicable to our partners’ offers and services.
Hotel loyalty cards
You can link your hotel loyalty card to your Little Emperors profile so all your bookings are automatically linked, this feature is located in your account area.
Comparing rates online
We are constantly price comparing online. Our rates are comparable to the rate offered directly by the hotel, to ensure our members are always offered the cheapest option. If you find any lower rates than ours with the same conditions, please let us know and we will match it and add something special for you. If we can’t do that, we will give you a £50 voucher or equivalent for your booking, we always endeavour to offer the lowest rate possible.
Lowest guaranteed rate with Little Emperors
At Little Emperors we have two ways in which we work with hotels. We offer our members Metropolitan Rates, and Luxury Benefits. If you are travelling to one of our top ten cities, our Metropolitan Rates are fixed for the year and negotiated using the volume of our bookings. They can reflect up to 70% off rates available online. Our luxury partners extend benefits such as complimentary breakfast, upgrades, hotel credits, airport transfers and other unique offers. You can filter your search results on our website and App depending on the nature of your travel.
Can’t find the answer to your question?
Please message us on WhatsApp or alternatively call us on +44 203 178 4984
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