FAQ

A question? Find the answer here.

Becoming a member is simple. Just click on the ‘Join The Club’ button on the home page and this will take you through online registration and payment process.

Membership fees are charged annually and will automatically be debited from the primary card associated with your account.

If for any reason you’re not entirely satisfied by our service, simply contact us and receive a full refund, minus any booking fees made during your period of membership.

If you wish to cancel your membership, please notify us by email at least 48 hours before your renewal date. You can do so by emailing membership@littleemperors.com your cancellation request.

Processed refunds take 3-5 working days to reflect within your account.

Select “Make a Referral” within your profile. Memberships at Little Emperors start at £250 per year. If you refer somebody, you will receive 10% off your renewal, and the new joiner will receive 10% off their membership fee. Additionally, both of you will receive one complimentary booking fee!

Please contact Charlotte at charlotte@littleemperors.com with any partnership enquiries.

Our rates are exclusive to our members only. In order to access them, you must be registered in our system. We therefore remind you that you are not able to book rooms for non-members under a regular membership. If the member is not present at check in and check out, the hotel will charge full rates.

When you are booking an additional room for your children, normal booking fees apply (i.e. £20 for Travel and Gold Tier Members, none for Black Tier.) If you require additional rooms for your friends or colleagues, you will be able to book additional rooms. Each room will incur a £50 booking fee.

Travel and Gold tier members incur a £20 booking fee each time a booking is made. These fees are non-refundable, even if you cancel your booking.

All members can make bookings using the MyLE App or through the Little Emperors website. We also have the option to directly contact our bookings team through live chat, email or telephone.

Hotel cancellation policies are in line with the hotel, and should you wish to cancel a booking within the policy, you must do so directly with the hotel.

Restaurant cancellation policies are stated in your confirmation email. Should you wish to cancel a booking, you must do so directly with the restaurant. Any charges incurred for no-shows will be passed directly onto the member.

To upgrade your membership at any time throughout your subscription year, simply select the ‘upgrade’ option located within your profile.

Our booking facility is only applicable to our partners’ offers and services.

You can access Little Emperors in French, Russian and Chinese. You can change the language in ‘My Account > Languages’.

You can link your hotel loyalty card to your profile, so all your bookings are automatically linked to your hotel profile. Just go to ‘My Account > Settings > Loyalty Cards’.

We are constantly price comparing online. Our rates are comparable to the rate offered directly by the hotel, to ensure our members are always offered cheapest option. If you find any lower rates than ours with the same conditions, please let us know and we will match it and add something special for you. If we can’t do that, we will give you a £50 voucher or equivalent for your booking. We always endeavour to offer the lowest rate possible.

At Little Emperors we have two ways in which we work with hotels. We offer our members Metropolitan Rates, and Luxury Benefits. If you are travelling to one of our ten top cities, our Metropolitan Rates are fixed for the year, and negotiated using the volume of our bookings. They can reflect up to 70% off rates available online. Our luxury partners extend benefits such as complimentary breakfast, upgrades, hotel credits, airport transfers and other unique offers. You can filter your search results in our website and app depending on the nature of your travel.

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